Returns - faulty products

I.T.P are committed to providing the highest quality of products and standard of customer service at all times.

On some occasions it is unfortunate that products may be found to be defective or faulty. If this happens to you we apologise and ask you to carry out the following procedures:

  1. Email our technical support department on techsupport@itp-group.com fully detailing the problem or fault. Please include a contact phone number in case we need to discuss the problem more fully with you.
  2. Tech support will, depending on the problem, either issue you with an RGA number or direct you to the appropriate manufacturer who will deal with the return directly.
  3. If issued with an RGA number, we will either collect the product from you by courier (unfortunately we can not specify a time of collection just the day), or ask you to return it by recorded delivery to : Returns, I.T.P. Ltd, Unit 1, Stadium Way, Tilehurst, Reading, Berkshire, RG30 6BX, ENGLAND. Where appropriate the cost of returning the product will be refunded to you.
  4. If on receipt of your return the product is found to be in good working order without defect, it will be returned to you and you will be liable for the delivery charge.

Returns - unwanted products

If you wish to return an unwanted product please carry out the following procedures:

  1. Email our returns department on returns@itp-group.com to obtain an RGA number.
  2. Return the product back to us at:
  3. Returns, I.T.P. Ltd, Unit 1, Stadium Way, Tilehurst, Reading, Berkshire, RG30 6BX, ENGLAND.
    The product must be returned within 14 days, unused, unopened and in re-saleable condition. Ensure that the product has an outer box around it so as to prevent the original box from getting damaged or marked by labels
  4. Send the product back by courier or recorded delivery and ensure you have insurance to cover any damage in transit as you will be liable.
  5. All unwanted goods are subject to a 15% handling charge.
  6. Free delivery was provided on the order and this charge will be deducted from your refund in addition to the handling charge.